Unishippers FAQ: Your Shipping Questions Answered
Your Go-To Resource for Common Shipping Questions
At Unishippers, we believe in simplifying the complex. This logistics FAQ answers the most common shipping questions asked by growing businesses just like yours — straightforward and practical advice backed by decades of our 3PL expertise. As always, reach out to Unishippers if you have questions not included here!
Unishippers 3PL Solutions
What does Unishippers actually do?
Unishippers is a trusted third-party logistics (3PL) provider that helps businesses simplify their shipping and logistics. We offer access to top carriers, technology tools and expert support, helping small businesses save time, reduce costs and streamline both parcel and freight shipping.
Why is Unishippers a good 3PL for small businesses?
Unishippers specializes in SMB shipping, offering tailored solutions for companies that need both small package and freight shipping. We combine personal service with shipping expertise to help you grow and scale with confidence.
What types of shipping does Unishippers handle?
We manage it all — less than truckload (LTL), truckload (TL), UPS parcel shipping, final mile, white glove and even international shipping. Whether you’re sending a single package or coordinating full truckloads, we’ve got you covered.
Does Unishippers work with UPS®?
Yes! Unishippers is part of the largest non-retail authorized UPS reseller in the nation, giving our customers access to discounted UPS shipping rates, full service options and dedicated parcel shipping support — without compromising flexibility and quality.
What makes Unishippers different from other 3PLs?
We combine big-business carrier access with a small-business mindset. You get a personal logistics expert, enterprise-grade tech and a partner that’s focused on your growth — not just moving shipments. Also, we’re one of the few 3PLs that provide both freight and UPS small package solutions — giving you one trusted partner for all your shipping needs, no matter the mode.
Does Unishippers offer shipping technology?
Yep! Our customers use myUnishippers™, our powerful TMS platform that lets you quote, compare rates, book and track both parcel and freight from a single dashboard. It’s designed especially for SMBs to simplify their shipping strategy.
Who are Unishippers’ customers?
From startups to growing SMBs, our customers span industries like e-commerce, manufacturing, healthcare, retail and more. If you ship packages or freight, Unishippers can help make it easier (and likely save you some money).
Can I talk to a real person at Unishippers?
Of course! One of our biggest strengths is personal support from our corporate employees and franchise owners (who are SMBs, too). Every customer is matched with a dedicated shipping team who understands your needs and helps improve your shipping and logistics strategy, no matter what you ship.
How do I get started with Unishippers?
It’s simple! Just reach out to us for a custom consultation. We’ll evaluate your current shipping strategy, help uncover savings and show you how to streamline your logistics from day one.
Who owns Unishippers?
Unishippers is part of the WWEX Group family of brands, a leading third-party logistics (3PL) organization. WWEX Group includes other top-tier logistics brands: Worldwide Express, GlobalTranz, JEAR Logistics and BLX Logistics. Together, these brands connect businesses to a vast network of parcel, LTL and truckload solutions, backed by powerful shipping technology and personalized logistics support.
Freight Shipping
What is freight shipping and how does it work?
Freight shipping is the transportation of large, heavy or bulk goods via LTL or truckload carriers. Once booked, your shipment may travel through a coordinated network — often involving terminals, transfers and scheduled delivery. It’s the go-to solution for pallets, crates and oversized items that can’t ship as parcels.
What's the difference between LTL and TL?
Less-than-truckload (LTL) shipping is for freight that doesn't fill a full truck, while truckload (TL) shipping is for larger shipments that use the whole trailer. Both have unique benefits depending on your needs. Learn about LTL vs TL in our blog.
What is freight classification?
Freight classification is a system used in LTL shipping to categorize shipments based on factors like weight, size, density, handling and liability. It directly affects pricing and transport. Choosing the correct class ensures accurate quotes and helps you avoid surprise fees. Check out our FAQ on the latest freight classification changes.
Can small businesses use freight shipping services?
Absolutely. Many small businesses ship via LTL or TL. Unishippers specializes in helping SMBs with freight shipping, giving them access to discounted rates and professional support no matter the shipment size. Learn everything you need to know in our Freight Shipping Guide 101.
How long does freight shipping take?
It depends on the mode and distance. LTL shipments may take a few days or weeks, while TL can be faster for direct routes. Expedited options are available if time is critical. Check out our Guide To Comparing Freight Service Types for a deeper dive into delivery options.
Parcel Shipping
What qualifies as a parcel shipment?
Parcel shipping is for smaller packages and shipments, usually under 150 pounds, that move through carrier networks like UPS. It’s ideal for e-commerce orders, retail products and routine shipments. Check out our Parcel Shipping Guide 101 for everything you need to know about small package shipping.
How can I save money on parcel shipping?
Working with a 3PL like Unishippers gives you access to negotiated UPS shipping rates, smarter routing options and consolidated billing — all of which can lower your overall parcel shipping costs.
What’s the difference between parcel and freight shipping?
Parcel shipping handles small packages that are individually labeled, while freight involves larger, palletized shipments. Choosing the right mode keeps your costs efficient and delivery times on track. Check out our blog How To Ship a Large Package: Parcel vs. LTL Freight.
How are parcel shipping fees calculated?
Carriers use dimensional weight, service level (ground vs. air) and delivery zone to calculate parcel fees. Unishippers can help you optimize package size — and the route — to lower costs. Learn more about shipping cost structures.
Is tracking included with parcel shipping?
Yes! With the myUnishippers™ TMS, you can track all your parcel shipping from a single dashboard. It’s easy to use and helps you manage all your parcel shipping.
Specialty Shipping
What is final mile shipping?
Final mile shipping refers to the last leg of a shipment’s journey, typically from a transportation hub to the end customer. It often includes appointment scheduling, inside delivery or added care for residential or retail locations. It’s considered a difficult and complex part of the shipment journey, and we even included it in our 12 Shipping and Logistics Trends To Watch in 2025.
What does white glove shipping mean?
White glove shipping offers elevated service for fragile, high-value or bulky items. It can include inside delivery, unpacking, assembly, setup and removal of packaging materials. It’s perfect for items like electronics, furniture or medical equipment — or any shipment that needs additional care.
What is expedited shipping and when should I use it?
Expedited shipping is a faster-than-standard delivery option designed for urgent or time-sensitive shipments. It's ideal when you need guaranteed transit times, such as for product launches, medical supplies or rush orders. Learn about expedited freight and parcel options available through Unishippers!
How does international shipping work for businesses?
International freight and parcel shipping involves moving goods across country borders and typically includes customs clearance, duties and documentation. Businesses often rely on experienced 3PLs to manage regulations and ensure a smooth global delivery process.
What is temperature-controlled shipping?
Temperature-controlled shipping ensures that goods are kept within a specific temperature range during transit. It’s essential for perishable products like food, pharmaceuticals or chemicals and may involve refrigerated trucks, insulated containers or cold chain logistics.
Third-Party Logistics (3PL)
What is a 3PL?
A third-party logistics (3PL) provider helps businesses with their shipping operations. In fact, sometimes shippers completely outsource their logistics to a 3PL. This includes managing freight and parcel shipping, negotiating carrier rates, providing software tools like a TMS and offering expert guidance. A 3PL doesn’t own trucks. Instead, it connects you to the best ones, all in one place.
Why should I use a 3PL provider?
A 3PL provider like Unishippers can dramatically improve your shipping strategy. You get access to better rates, reduced admin tasks, more efficient routing and expert help. It’s like adding a logistics department to your business — without hiring a full team or investing in expensive tech.
How do 3PLs make money?
3PLs negotiate discounted rates with carriers and apply a small margin when reselling those services to businesses. The goal is simple: help you save time and money while the 3PL earns a modest commission. You benefit from scale, tech and logistics support — often at no additional cost.
Can a 3PL help my business scale?
Yes, a 3PL is a powerful resource for scaling operations. As your volume grows, a 3PL adjusts your shipping and logistics strategy to match. Whether you expand into new regions, add fulfillment partners or increase order frequency, your 3PL helps you grow smarter — not just faster.
Is a 3PL right for my small business?
Definitely. Many businesses think 3PLs are just for large corporations, but they’re actually ideal for growing companies. If you’re shipping regularly, facing rate hikes or spending too much time on logistics, a 3PL like Unishippers can give you an edge — without added complexity.
Shipping Technology
What is a TMS?
A transportation management system (TMS) helps businesses quote, book and manage their shipping across modes and carriers. Unishippers provides access to myUnishippers™, our all-in-one TMS.
How does myUnishippers work?
myUnishippers lets you compare rates, print labels, schedule pickups and track shipments for both freight and parcel, all from one login. It’s designed to simplify your shipping operations.
Do I need to install anything to use a TMS?
Not always! Some TMS platforms, including myUnishippers, are web-based, which means you can access it from anywhere. No downloads or complicated setup is required.
Can a TMS integrate with my e-commerce tools?
Yes! Many TMS platforms offer integrations with shopping carts, ERPs and WMS systems. Unishippers can help you connect your systems for better efficiency.
Is shipping technology worth the investment of time and training?
Absolutely. A good shipping technology platform saves you time, reduces errors, improves visibility and lowers costs. This is particularly true when it’s included at no extra cost like myUnishippers™.
Shipping Costs and Fees
Why do shipping costs vary so much?
Shipping costs depend on weight, distance, service type, fuel prices and other variables. Different carriers have different rates. A 3PL helps you compare and choose the most cost-effective option.
What are common freight shipping fees?
Common freight fees include fuel surcharges, liftgate charges, residential delivery and reclassification fees. Unishippers helps you avoid surprises by breaking these down upfront.
How can I lower my parcel shipping costs?
Optimize packaging, consolidate shipments and choose the right service level. Or better yet, partner with Unishippers to unlock better UPS shipping rates and smarter shipping.
Do I pay more when using a 3PL?
Nope! 3PLs like Unishippers often help you save money because we negotiate better rates and provide tools that reduce errors and late fees.
What’s the best way to understand my total shipping costs?
Look beyond just base rates. Factor in accessorial fees, delivery times, insurance and manual labor. A 3PL can break this down and help you build a smarter shipping strategy.
SMB Shipping
What is SMB shipping?
SMB shipping refers to logistics solutions designed specifically for small and mid-sized businesses. These companies often need help balancing cost, reliability and support. Whether you're fulfilling e-commerce orders or sending freight to retail locations, SMB shipping strategies prioritize simplicity, affordability and growth potential.
Why do small businesses struggle with shipping?
Small businesses often face higher rates, limited carrier access, less personal service and a lack of logistics expertise. Without help, it’s easy to overspend or miss delivery windows. A 3PL like Unishippers removes these roadblocks by simplifying everything from quoting to tracking to claims, giving you a real partner to lean on.
How can my small business improve our shipping strategy?
Start by analyzing your current shipping patterns: modes, carriers, costs and delivery times. Then, look for gaps like inconsistent rates or manual processes. Partnering with a 3PL provider can help automate your workflow, optimize spend and align logistics with your broader business goals.
Can a 3PL really help my SMB grow?
Yes, especially if you’re wearing multiple hats. When a 3PL handles your shipping logistics, you can focus on sales, fulfillment or scaling your product line. Lower costs, fewer errors and smarter decisions aren’t just nice to have. In fact, they’re key to real, sustainable business growth.
Go From Questions to Solutions with Unishippers
You’ve got questions, and we have more than answers — we have a plan. Let’s talk. Schedule your free shipping consultation now and get on the fast track to logistics success.