Working with a third-party logistics (3PL) company to optimize your shipping strategy can benefit your business in many ways. But a 3PL can enhance a lot more than just your business processes! A 3PL can help you optimize your shipping plan in ways that will ultimately improve your company’s customer experience and lead to happy, returning customers.
Read on to learn three of the ways that working with a 3PL can improve client satisfaction:
- Affordable shipping rates
If you are like most business owners, you’re always looking for ways to lower costs without devaluing services. When you partner with a 3PL, you get just that: lower shipping rates paired with superior offerings. 3PLs leverage the combined shipping volume of their clients, plus their strong relationships with reputable carriers, to get you the best rates on your business shipping – even when capacity is limited. By getting the best possible rates for your shipments, you can pass some of those savings on to your customers.
- Expanded delivery options
As the e-commerce industry continues to expand, consumers expect faster, cheaper shipping options for their online purchases. But dealing with a multitude of carrier and delivery options can be confusing and time-consuming. 3PLs offer a host of time-saving solutions, including access to multiple carrier and service options from one convenient place. This means you can easily offer the delivery options your customers need, at the most affordable rates available. This will increase customer satisfaction in the short-term, and save you valuable time to optimize other areas of your business that will positively impact your customers.
- Valuable e-commerce integrations
Many 3PLs have a proprietary transportation management system (TMS) that helps you manage every aspect of your shipping from one easy-to-use online system. There are a host of e-commerce integrations that can help bridge your TMS with your e-commerce website, improving your site experience. For example, Unishippers integrates with PriceLink, which pulls in your discounted UPS rates straight from our online TMS, Express Manager™, and displays them on your site. This helps your customers get the most accurate and affordable shipping rates at check-out. Unishippers offers a host of integration options for your small package shipping from leaders like ShipRush, StartShip and ShipHawk. We also integrate with PaceJet for both your small package and LTL shipping needs.
When you partner with a 3PL like Unishippers, you gain a team of industry experts who specialize in delivering customizable delivery options and flexible, cost-effective solutions suited to your business’ needs. And your business isn’t the only one who benefits from saving time and money – your customers will as well.
Your business is important to us, which means your customers are important to us too. Contact Unishippers to learn how we can improve your shipping logistics – and benefit your customers in the process.
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