Unishippers' Roadmap to Freight Shipping Claims

Seven tips can help give you the best chance at a positive claim resolution.

Filing a claim can be a strenuous process, often involving time consuming communication back and forth with your provider. Unishippers wants to make sure that your freight shipping claim process is as smooth and simple as possible. That’s why we’ve created this Roadmap to Freight Claim Success, to answer all your questions about freight claims.

Whether you need help filing a claim, understanding carrier limits of liability or dealing with concealed damage, the dedicated team of shipping experts at Unishippers is here to help.

Where do I start?
When filing a claim, the first step is to notate the condition of your freight shipment upon arrival. If your shipment is damaged, take photos of the goods and their packaging and contact Unishippers as quickly as possible.

What to expect during the claim process
If you haven’t dealt with a freight shipping claim before, it can feel a little overwhelming. Luckily, Unishippers outlined the general process and steps you should take to file a successful claim. Download our infographic for information on important claims topics, including:

  • Claim resolution timeline
    Most claims are settled within 5 days following receipt of completed documentation. However, the carrier has 30 days to acknowledge receipt of your claim.
  • Delays or denial of claim
    If a claim is filed without all the required documentation, it could result in time consuming delays or even a denial of your claim entirely.
  • Claim repayment
    You will receive a freight shipping claim statement detailing how the claim amount was calculated and the amount you are being reimbursed for the damage. Claim payments are made by the insurance carrier and payment checks will be sent directly to you.

Let Unishippers advocate on your behalf
Unishippers’ dedicated account team is available to assist you through the freight claims process. From giving status updates to preparing a statement of claim, our shipping experts are here to help. Contact your local Unishippers office to get the freight shipping support you deserve.

Freight Claims Infographic
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