Unishippers' Roadmap to Small Package Shipping Claims

Six tips can help give you the best chance at a positive claim resolution.

Filing a claim can be a strenuous process, often involving time consuming communication back and forth with your provider. Unishippers wants to make sure that your small package shipping claim process is as smooth and simple as possible. That’s why we’ve created this Roadmap to Small Package Claim Success, to answer all your questions about small package shipping claim.

Whether you need help filing a claim, dealing with concealed damage or navigating a claim dispute, the dedicated team of shipping experts at Unishippers is here to help.

Where do I start?
When filing a claim, the first step is to notate the condition of your small package shipment upon arrival. If your shipment is damaged, take photos of the product and its packaging and contact Unishippers as quickly as possible.

What to expect during the claim process
If you haven’t dealt with a small package shipping claim before, it can feel a little overwhelming. Luckily, Unishippers outlined the general process and steps you should take to file a successful claim. Download our infographic for information on important claims topics, including:

  • Claim resolution timeline
    Most claims are settled in an efficient manner, but don’t be surprised if this process takes a few weeks to come to a resolution.
  • Delays or denial of a claim
    If a claim is filed without all the required documentation, it could result in time consuming delays or even a denial of your claim entirely.
  • Claim repayment
    You will receive a small package shipping statement detailing how the claim amount was calculated and the amount you are being reimbursed for the damage. Claim payments are made by the insurance carrier and payment checks will be sent directly to you.

Let Unishippers advocate on your behalf
Unishippers’ dedicated account team is available to assist you through the entire small package claims process. From giving status updates to preparing a statement of claim, our shipping experts are here to help. Contact your local Unishippers office to get the small package shipping support you deserve.

Express Claims Infographic
Express Claims Infographic
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