5 Tips to Filing Successful Freight Claims
1. Inspect and Note Any Visible Losses
If possible, inspect and note any losses before you sign the delivery receipt. Mark any damages on the BOL and have it signed by the driver to be submitted with the claim. Do not refuse the shipment unless the damage has rendered your shipment worthless.
2. Preserve Packaging and Prevent Further Loss
If you discover damage after accepting the shipment, stop unpacking the shipment and retain all packaging. Take steps to reduce further damage to the goods. Do not discard damaged goods, packaging or container seals until the surveyor has had a chance to investigate the loss.
3. Report the Damage and File the Claim Form on Time
Be sure to fill out the claim form completely and as soon as possible. Neglecting to take the time to understand and properly complete the claim form can often lead to a rejection of the claim. Contact your Unishippers office if you need help obtaining the necessary claim form.
4. Prepare Photo Documentation
Having photographic evidence will go a long way in justifying your claim and may even be required to process your claim.
5. Pay the Invoice
Always pay your invoice, even if you are making a claim. Withholding payment may delay or derail the processing of your claim.