Impact of the Coronavirus on the UPS Service Guarantee
Small Package (UPS) Service Updates
Effective August 20, 2021 and until further notice, we’ll be making the following operational adjustments for shipments scheduled for delivery to Florida and Texas:
Delivery commitment times for UPS Next Day Air® Early and UPS Worldwide Express Plus® packages are extended by 90 minutes. Delivery commitment times for UPS Next Day Air® and UPS Worldwide Express® packages are extended to end-of-day (11:59 p.m. on the guaranteed day of delivery). Any applicable Service Guarantee with respect to these packages will be based on these revised delivery commitment times.
Reinstatement of Money Back Guarantee for UPS Worldwide Express
Effective for shipments sent on or after April 5, 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services. Money Back Guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.
Prior to shipping, please check to see if your recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, UPS may return the package to the sender.
UPS Update on Shipping Hand Sanitizer (updated 11/10/20)
Effective 10/31/20 the U.S. Department of Transportation’s Notice of Enforcement Discretion which granted some exceptions to normal marking, labeling, documentation and training requirements for non-traditional manufacturers of alcohol-based hand sanitizers has expired. Beginning 11/1/20, all shippers of alcohol-based sanitizers must comply with the standard regulations governing transportation of this commodity.
To avoid delays, rejected packages and potential impacts to the UPS network, please ensure you are in full compliance which includes but is not limited to:
- In most cases, shippers will need to meet the training requirements outlined in Title 49 Code of Federal Regulations (CFR)
- Shippers are responsible for the proper classification, marking, packaging, labeling and documentation of any shipments tendered to commercial carriers
- Customers with questions can contact the U.S. DOT PHMSA help line at 800-467-4922
Your local Unishippers office can provide dangerous goods/hazardous material shipping consultation services.
If your business is closed and you need to hold delivery or reroute your shipment:
You must be the shipper and there is a fee of $17.50 for choosing an address change service. Additional details apply. Please contact your Unishippers support team for further details.
Hold for Pickup
UPS offers the ability to hold your shipment for pickup at one of their local facilities. This is a free service. There is generally a limit on the length of time a package can be held before being returned to the shipper. Please contact your Unishippers support team for further details.
Return to Shipper
If your package is unable to be rerouted or held for pickup, it can be returned to the shipper for a $17.50 service fee. If you need to have a package returned to the shipper, please reach out to your Unishippers support team.
In certain instances, UPS is suspending damage claims if they are unable to inspect the packaging because the business in possession of the package is closed. Once the business re-opens, please contact your Unishippers support team so that UPS can be notified to re-issue the call tag for package inspection.
As of Monday, March 23, 2020, UPS has announced these additional service changes:
UPS Signature Required Guidelines
In the interest of employee and customer safety, UPS’s Signature Required guidelines are being temporarily adjusted so that consignees are no required to physically sign for these deliveries. Drivers will still need to make contact with the consignee who must acknowledge that the UPS deliver is being made and, if applicable, show government-issued photo ID.
My Choice® for Residential Deliveries
UPS My Choice® allows for control in times of uncertainty – customers can specify where to leave deliveries, redirect deliveries to another address and receive notifications on when to expect UPS deliveries.
Beginning April 5, 2020, UPS is implementing a peak surcharge until further notice for Europe and North America import shipments from China and Hong Kong to manage the increased demand for constrained air cargo capacity. The Peak Surcharge will apply to certain shipments originating from mainland China and Hong Kong with North American and Europe destinations.
Freight Service Updates
LTL carriers continue to operate their regular service schedules as feasible and are considered essential providers of services. Carriers continue to prioritize deliveries in more severely impacted areas and Unishippers operations teams are proactively verifying the availability of receivers in those areas.
Many businesses across the country are experiencing temporary closures. Prior to scheduling new pickups, please continue to confirm that the shipper and receiver are both available to ship or receive shipments at this time.
As a result of consignee locations being closed, LTL carriers are experiencing missed deliveries. In order to avoid being assessed standard missed delivery fees, we recommend shippers verify the consignee is open for carrier delivery of shipments during the delivery window that has been selected.
Most carriers are limiting terminal drop offs by shippers. If you need to drop off a shipment at a carrier terminal, please call ahead to make arrangements. (added 4/8/20)
Additional service suspensions are as follows:
The YRC family of carriers and UPS Freight have suspended all guaranteed services.
R&L has confirmed that guaranteed service has been disabled for shipments to/from NY, NJ, PA and CA.
Frontline Freight, Estes and Ward have temporarily suspended inside pickup and inside delivery services. (updated 5/22/20)
ForwardAir has temporarily suspended inside pickup and inside delivery services at all residential locations. This restriction only applies if Residential Pickup AND Inside Pickup are selected, or if Residential Delivery AND Inside Delivery are selected.
Amazon will only accept shipments of household staples, medical supplies, and other high-demand essential products to its warehouse until April 5 to deal with the high demand of those products amid the coronavirus crisis.