File a Claim
Unishippers wants to make sure that your claims process is as smooth and
simple as possible. Follow the steps below to help ensure that you file your
claim with the either the carrier or the insurance provider correctly, and have
the greatest chance of success. Please contact your Unishippers office if you
have any questions or need assistance.
If you have purchased shipment insurance through UPS Capital, click here for a guide that
contains information on filing a claim, what to expect during the claims process and
1. Inspect and Note Any Visible Losses
If possible, inspect and note any losses before you sign the delivery receipt. Mark on the
BOL and delivery receipt that there are damages and have it signed by the driver to be
submitted with the claim. Do not refuse the shipment unless the damage has rendered
your freight worthless.
2. Preserve Packaging, Damaged Goods and Prevent Further Loss
If you discover damage after accepting the shipment, stop unpacking the shipment and retain
all packaging. Take steps to reduce further loss of the goods. Do not discard damaged goods,
packaging and container seals until surveyor has had a chance to investigate the loss.
3. Complete the Claim Form
Make sure to completely fill out the claim form. Neglecting to take the time to understand and
properly complete the claim form can often lead to a rejection of the claim. Contact your
Unishippers office if you need help obtaining the necessary claim form.
4. Prepare Photo Documentation
Having photographic evidence will go a long way in justifying your claim, and may even be
required to process your claim.
5. Do Not Hold Off on Paying Freight Charges
Do not hold off on paying freight charges on a shipment, even if you are making a claim. This
may delay or derail the process of your claim.
Click here to download a quick guide that will walk you through the process of filing a UPS
small package claim – along with some common FAQs and what to do if you purchased
small package shipment insurance.
5 Small Package Claim Filing Tips
- Always save your packaging
- Note damage at time of delivery
- Notify UPS as soon as possible
- Always have your invoices for proof of value
- Provide photo documentation
Please contact us for assistance in finding the best option for your shipping needs.
Contact your Unishippers office or call 1-866-99-USHIP.