Franchise Office Sales/Admin Positions - Roseville, CA

Customer Service Associate

Job Location: Roseville, CA # of Openings: 2
Function: Customer Service Posted Date: 7/15/2020
Job Type: Full-time

More Information About This Job:

Job Opportunity: Seeking a Customer Service Associate for a fast paced, fun, 25-year-old company that is growing at record speed. Full time position available 8:30 to 5:30 M-F. Our brokerage provides deep discounts to customers who would not be able to get such great rates by going directly to LTL carriers. We pride ourselves in providing excellent customer service and need an additional team member with great communication skills and the ability to create and maintain positive client and vendor relationships.
Responsibilities: We are looking to hire someone within a Customer Service position, largely supporting the Freight Department with needs as they arise. The position will also assist customers with requests that are either called in or emailed to our team. Some common daily tasks could include: – Scheduling carrier pickups – Tracking shipments – Reconsignments (delivery address corrections) – Resolving miscellaneous delivery issues – Answering customer invoice requests or inquiries – Editing customer profiles within our system as requested so our records are always up to date.
Qualifications: We are seeking a candidate who is: – Excellent and clear in both their written and verbal communication – Able to multitask within a fast-paced environment – Proactive, self-starting, and well organized – Proficient within Microsoft Word, Outlook, and Excel – Positive-minded and excited to *own* their position on this team always strive for excellence! When one succeeds, it makes the whole team shine and truly sets us apart from our competitors. Experience in the freight or small parcel industry is preferred, but not required. If you think we sound like a good fit for you, please send over your resume. We look forward to hearing from you!
Benefits: 401k Retirement Plan, Health Care, Medical & Dental Reimbursement Agreement, PTO Plan, and Costco membership available as benefits to F/T employees

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