Unishippers and UPS^®
Taking Express and Ground Shipping to a Whole New Level

For more than 20 years, Unishippers has provided savings and service to our business customers. We are constantly looking for ways to improve both the service we provide and the quality of the carriers that we provide it through. In addition, the imminent departure of DHL from the US market has made it critical that we provide our customers with an alternative, superior solution to their shipping needs. That's why for our small package delivery service we have a new carrier: UPS.

UPS is one of the world's largest and most trusted companies, and they deliver more guaranteed packages around the globe than any other carrier. With more than 200 countries and territories in their service area, they deliver to nearly every address in North America and Europe. Their reputation for reliability, integrity and innovation sets the standard in the shipping industry. Unishippers is proud to incorporate this storied brand into our carrier portfolio.

With UPS on board as our new express and ground carrier, Unishippers customers have a lot to look forward to:

• More choices
• Better value
• More flexibility
• Superior reliability

In addition to the proven value and reliability of UPS, you'll enjoy the savings, personal attention and flexibility you've come to expect from Unishippers. Through this groundbreaking new relationship, the global strength of UPS is backed by the Unishippers benefits you already enjoy. Nothing will change about the personal service you receive from you local Unishippers office, who knows you and your business needs. Also, the exceptional value and savings you have come to expect from Unishippers will continue. And, as always, Unishippers will continue to provide you with a single, clear invoice for all your shipping.

Please note that while you can count on reliable delivery from the start, some services and tools are still being added, and will be available in the very near future. We’ll keep you constantly updated on the latest information and developments in this dynamic new relationship.

We know that you will have questions regarding Unishippers and UPS. Your local Unishippers office is ready and waiting to address any and all of your concerns. In addition, they are equipped and trained to provide you with all the information you need to open a UPS account with Unishippers and start shipping today. Call your local office today to discover how everything goes better with Brown™.

Urgent DHL Update
Serving as your trusted shipping advisor is a responsibility we take very seriously. That’s why we want to inform you of some additional service change notifications we have received from DHL that will have a critical and immediate impact on your express and ground shipping service.

Recently, DHL announced plans to discontinue domestic service in the US by January 30, 2009. DHL has since notified us that service for domestic-only customers will be eliminated by December 10, 2008, and their service guarantee has already been discontinued. Customers who have shipped internationally will have their service eliminated by January 30, 2009, but reliability is far from certain. If you don’t take action now, you could be without package delivery service right in the middle of the busy holiday season!

If you have not yet set up a Unishippers UPS account, we strongly urge you to take five minutes and do it now. Please contact your local Unishippers office or go to www.unishippers.com/upsgo today to get set up and shipping with Unishippers and UPS.

Customer Chronicles
Multimusic Helps Satisfy Growing Demand for Hispanic Music

In its warehouse in Inglewood, California, music distribution company Multimusic stores tens of thousands of Latin music CDs, filled with music tracks that will soon provide spicy rhythms for parties, thumping beats for dances and even background music for karaoke sessions.

Multimusic was founded in Mexico more than 25 years ago by Luis Alberto San Martin. Having grown up in the music industry, Luis was passionate about getting exciting, rhythmic music into CD players of eager consumers and he quickly built a successful music distribution company. Recognizing the growing demand for Hispanic music among the rapidly increasing Spanish-speaking population in the United States, Luis decided to expand the company into the U.S. He acquired warehouse space, hired a team of employees and went to work creating a new distribution network for his music.

Oscan Bobadilla, who works as the general manager of Multimusic’s U.S. distribution center in Southern California, says that the company’s distribution channels continue to expand across the nation as the Latin music fan base grows. The Hispanic-Latino population in the United States now accounts for nearly 44 million people — roughly 15% of the total population — and those numbers are expected to increase significantly in the coming years. But Oscar says that Hispanics are not the only ones who are listening to and buying CDs from Multimusic. More and more of his customers are “cross-over fans” who come from different cultural backgrounds, many of whom do not even speak any Spanish — they simply love the music’s flavor and style.

Oscar and his small team of employees know that having a good shipping partner is essential to their operations. Since, as a distributor, they do not record or produce the CDs, their business depends almost entirely on their ability to import the CDs from Mexico and then ship them to retail clients for sale to consumers. According to Oscar, CDs are still very popular within the Hispanic community, and Multimusic is working hard to open new distribution channels, such as Wal-Mart, Circuit City and Best Buy. Oscar believes these mainstream distribution channels will make the Latin imports even more accessible to the general public and will increase general demand.

Unishippers franchisee Darrell Chamness, who runs the office in Long Beach, California, says that Multimusic is a great customer and says his team strives to always give them the very best service. “We know that our shipping carriers provide a service that Multimusic cannot live without,” Darrell says. Whether importing pallets of CDs from Mexico, shipping cases of product to their extensive U.S. distribution network, or fulfilling individual CD orders placed through Multimusic’s website, shipping has to be simple and efficient process. According to Oscar, Unishippers’ technology and carrier partners have made it so.

“Unishippers has done a great job for us,” Oscar says, reporting that ever since Multimusic became a Unishippers customer, the company has been able to count on Unishippers for on-time delivery and superb shipping support. He is confident that through its network of carrier partners, Unishippers gives him the best freight rates, which is very important to the company’s bottom line. Oscar says he looks forward to a positive, long-term relationship because Unishippers is so responsive. “If we ever have any problems, the people at Unishippers are always willing to lend a hand — they are very interested in our success.”

Did U Know?
Environmental Sustainability at
Forefront for Roadway^® and UPS^®

As awareness of environmental impact and “going green” continue to rise, many of Unishippers’ carriers are making great strides towards being as environmentally friendly as possible. In this issue of Update, we highlight the efforts of two of our leading carriers: Roadway and UPS.

Roadway
Roadway participates in programs and processes for protecting and preserving the environment. The company aggressively promotes pollution prevention, waste reduction, and conservation across its daily operations. Two major initiatives the company is at work on are reducing fuel consumption and recycling.

Fuel
Roadway voluntarily uses biodiesel fuel at select locations across the U.S., in addition to locations where use of biodiesel is mandated. ULSD (ultra-low-sulfur diesel) is used at all fueling locations, which enables cleaner emissions of NOx (nitrogen oxides) and particulate matter. Also, 20 LED (low-emission diesel) tractors (equipped with diesel particulate filters) were introduced into the Roadway fleet in 2007, with 240 low emission tractors on order for 2008.

Continued use and evaluation of new engine oil and lubricant technologies allows extended service intervals, greatly reducing waste product generation. In addition, Roadway makes continued evaluations of fuel-savings initiatives and policies such as the use of computers to automatically shut down an idling engine, tractor speed governance, fuel-efficient tires and tread designs, and aerodynamic modifications to tractor and trailer configurations.

Roadway also has several practices to reduce emissions, include limiting on-duty idling to 5-15 minutes, eliminating overnight idling by lodging drivers in hotels, and capping tractor speed at 62 mph.

Recycling efforts
Roadway oil filters are generally drained of oil and crushed at all garage locations, and the garage properly disposes of the canisters. Additionally, most Roadway locations purchase new batteries through a national distributor who properly disposes of the used ones.

Each garage also has a separate scrap metal hopper to separate scrap metal from other garage waste. The metal is purchased by a recycler for further use instead of going to a landfill.

UPS
At UPS, the "green factor" is part of the aircraft acquisition process. UPS looks at the maintenance, price per unit as well as the emissions and noise footprint when selecting a power plant.

"We ask the engine manufacturers to give us their best picture of the environmental impact of their engine," said Bill Simpson, vice president of long range planning. UPS doesn't set a benchmark, said Simpson, preferring reality-based calculations come from the engine maker. In the mid-1990s, UPS was the launch customer for a low-emission version of the General Electric CF6-80C2 power plant for its many 767 freighters.

There are other considerations to turning green. "Ethically, as a business, it is the right thing to do," said Simpson. "We also want to anticipate and encompass new environmental regulations."

Technology plays a significant part in UPS's green play. The eventual installation of Automatic Dependent Surveillance Broadcast technology in all aircraft is expected to save UPS a million gallons of jet fuel per year, which will provide a 30 percent reduction in noise and a 34 percent drop in nitrous oxides emissions.

UPS has also recently announced purchases of vehicles equipped with hydraulic hybrid systems. In a prototype vehicle, this new technology was able to demonstrate a 45-50 percent improvement in fuel economy compared to conventional diesel delivery trucks. UPS is very optimistic that these results are achievable in real-world daily driving.

As major logistics companies like Roadway and UPS continue to invest in efforts to reduce wastage and improve environmental sustainability, the future keeps looking brighter and greener.

Saving You Time, Trouble and Money
Whatever Speed You Need

UPS gives you both the speed and cost options you need to handle any shipping situation. Whatever speed you needSM, UPS will get your package there on time – guaranteed. Here are your five most-used options:

UPS Early A.M.^® for next business day delivery as early as 8 a.m. to major cities in the contiguous 48 states. Saturday service available by 9 a.m.

UPS Next Day Air^® for next business day service coast to coast, typically by 10:30 a.m. (or noon, depending on destination). Overnight service to Hawaii, Alaska and Puerto Rico by end of day. Saturday service available.

UPS Next Day Air Saver^® for next business day delivery by 3 p.m. (or 4:30 p.m., depending on destination) to business addresses in the 48 contiguous states. Residential deliveries by end of day.

UPS 2nd Day Air A.M.^® for second business day delivery by 10:30 a.m. (or noon) to commercial addresses in the 48 contiguous states.

UPS 2nd Day Air^® for second business day delivery. Economical, guaranteed delivery to every address throughout the United States and Puerto Rico by end of day. Saturday service is an option for packages shipped on Thursdays.

Source: compass.ups.com

Powerful UPS Tools are at your Disposal

Among the many advantages of shipping with Unishippers and UPS is access to powerful and unique tools and services that save time and effort. Here are several time- and money-saving UPS products and services you will want to be aware of:

UPS Hundredweight Service^®
If you are looking for guaranteed and reasonably priced delivery of an LTL, non-palletized multiple-package shipment, UPS Hundredweight service is the choice for you.

This service offers day-definite delivery, usually in one to five days. Time-definite delivery is also available based on the UPS shipping service you select. Hundredweight service is available in all 50 states and Puerto Rico, and can be picked up with your other UPS shipments. This supremely convenient service is just one more reason UPS should be your top choice in shipping.

UPS Delivery Intercept^SM
Have you ever accidently sent a package or an important document to the wrong place or person? To assist with this common issue, UPS offers UPS Delivery Intercept for a small fee.

Through a simple process, you can make the request to intercept the package at any time with the automated UPS shipping or tracking system. UPS will then intercept the package on the scheduled delivery day. The shipment can then either be returned to the sender, redirected to another address or held for pickup and future delivery. This easy process can save a lot of time and trouble and is one of the many benefits of shipping through UPS.

Declared Value Option
Every UPS domestic package and international shipment is automatically protected against loss or damage for up to $100. However, if you are shipping something of greater value, additional protection on packages valued at up to $50,000 is available using UPS Internet Shipping’s Declared Value option. This valuable service is available for an additional fee of 55 cents per $100, which insures your shipment against loss or damage (subject to terms and conditions).

The UPS Declared Value Option can be a very valuable service, especially during the holiday shipping season when higher value packages are often sent.

UPS Automation "Large Package Box"
Instructions

On the UPS paper waybill and within UPS automation tools (Internet Shipping and WorldShip^®), there is an option for customers to select a “Large Package Box”. The purpose of this box to indicate that you are shipping a package that exceeds 130 inches in length plus girth combined. When you check this box, you will be subject to the Large Package Surcharge from UPS.

Unfortunately, many current and former DHL customers are accustomed to checking a box to indicate that they are shipping a box versus a letter. Because of this habit, they are inclined to check the “Large Package Box” with UPS as well, resulting in an invalid surcharge. Please use care when deciding when it is appropriate to check this box in order to avoid any billing issues. Contact your local Unishippers office if you have questions regarding this or any other UPS issue.