We want to help you get the information you need. Please look through the options below and click on the appropriate link.

General

• Why should I ship through Unishippers instead of going directly to a carrier?
• What is the difference between Unishippers and DHL?
• Does Unishippers have any trucks and drivers to make deliveries?
• Why should I switch from UPS to Unishippers?
• Why should I call Unishippers when there is a problem instead of calling the carrier directly?
• Click here to view the Unishippers.com Tutorials

DHL Express and Ground

• Does DHL deliver to all destinations in the United States?
• What DHL delivery services are available for Hawaii?
• Does DHL offer ground service to Canada?
• How can I find out what my rates are?
• Can I order DHL supplies, find a drop off location and track my shipments without calling you?
• Do you have a pre-paid express product?
• Where is the closest DHL drop box?
• How do I know ahead of time if my shipment will have a delivery area fee charged?
• Why do the shipments I send second-day sometimes take longer than shipments I send via ground?
• Can DHL deliver to a major hotel?
• How do I schedule a pickup?
• Is there a charge for DHL supplies?
• Why do I have an ID Service Fee on my invoice?
• What is dim weight?
• How do I calculate dim weight for DHL Express Domestic shipments?
• How do I calculate dim weight for DHL Express International shipments?
• How do I calculate dim weight for DHL Ground shipments?
• Can the driver leave a package without a signature?
• If I printed my waybill, but did not ship the package, will I get billed for the shipment?
• How do I void shipments?
• How can I view transit times by ZIP code?
• Can your drivers pick up every day? How late can they pick up?
• How is DHL's service compared to UPS and FedEx?
• How do I know if the destination zip code is rural?
• What if I don't fill in the portion of my waybill that asks for the number of pieces, the weight and the type of packaging for my shipment?
• My customer wants to send me a package via DHL and I'd like it to be billed to my account number but I am not comfortable giving out my account number. What can I do?
• How can I get price quotes online for my shipments?
• What is the delivery area fee for?
• How can I avoid being charged a pick up fee?
• How can I tell which services are available for a shipment I am preparing?
• Why do you bill shipments with "Unknown Receiver"?
• Can I ship something DHL on my account from my vendor to my customer if the vendor is not a DHL shipper?
• What is the maximum size that a package can be shipped with DHL, without being charged extra?

Online Shipping Tools - DHL

• Does Unishippers offer online shipping tools?
• What is the difference between DHL WebShip and Unishippers Express Manager?
• Why am I unable to log in to your website with my username and password?
• When will I be able to prepare international shipments in Express Manager?
• How can I monitor who sends what?
• My waybills do not print correctly?
• If the employee who handled online shipping has left our company, how can I find out what his/her password was?
• How can I change my profile in DHL WebShip?
• I have multiple shipments going to the same receiver, is there an easy way to generate waybills without re-typing all the information?
• I get an "open printer failed: error=xxxx" message when trying to print, and no label is displayed. How do I fix this?
• Why is the list of supplies so short on the "Order Supplies" page? When will I be able to order additional supplies there?

DHL International

• Are international shipments to Mexico and Canada guaranteed?
• Why do some of my international shipments include an advanced destination charge?
• Which International cities incur “advance destination fees?
• What are the International transit times?
• Where can I find what I need for a Commercial invoice?
• Does DHL offer an economy service internationally?
• What documents do I need for an International Shipment?
• Can I get a quote on an international shipment?
• Why is there often a delay in billing for international shipments compared to domestic?

Freight

• Do you offer heavy freight services?
• What information do I need to get a freight price quote?
• How do I know your carriers will handle our freight the same as our current carrier?

Online Shipping Tools - Freight

• How do I change a quote to a BOL in Freight Manager?
• Will Freight Manager schedule the pickup for me?
• If I fill in Shipment Value on the Freight Manager details of the shipment, will my shipment be insured?
• How do I know what class my item is and how does this affect my shipment?
• Do I need to use the Bill of lading provided by Unishippers?